My payment failed. What can I do?

Life happens, and we don't automatically cancel your plan if your payment has failed.

Stripe retries the payment a few times over the following days, and you'll receive notices to update your payment information. It's important to check your payment information and update it if needed, following these steps:

1. 1Go to Settings, then Subscription.
2. 2Choose Manage payment.
3. 3Add a working card, and you'll be charged the outstanding balance immediately

After ~7 days with no successful payment, your plan will be canceled. You'll retain your saved information so if you ever wish to continue later, they'll be there waiting for you.

If you're getting emails about a failed payment but the plan page says you're active, it's usually a second subscription created by accident. Email hello@collegebinder.com so we can take a look.